If you are involved the review of a manuscript, but you cannot find the manuscript in your account, check if the email address:
(as a reviewer) you used to accept the review invitation
(as a handling editor) you used to accept the editing invitation
(as an author) you used to submit the manuscript
is the same as the email you used to create your account. If the two email addresses are different, add a secondary email address following the instructions provided.
- If the systems tells you that 'This email already exists', then you probably have multiple accounts on Frontiers. Please Submit a request to the Helpdesk who will help you sort it out.
- If the address is present and validated but the article is not accessible, please contact the Helpdesk